FAQ
Frequently Asked Questions
Here are some common questions customers ask about our apparel, along with clear, concise answers to help you shop with confidence.
1. What sizes do you offer?
We provide a full range of sizes from XS through 3XL, ensuring everyone can find the perfect fit. Our inclusive sizing is thoughtfully designed to flatter different body types without sacrificing comfort or style. You can view exact measurements on our detailed sizing chart to select the best size for you.
2. How do I choose the right size?
Refer to our sizing chart on each product page — it lists chest, waist, and hip measurements in inches and centimeters. If you’re between sizes, we recommend sizing up for a looser fit or down for a snug feel. For further guidance, our customer support team is happy to advise based on your measurements.
3. What materials are used in your apparel?
Our garments are crafted from premium, breathable fabrics like 100% ring-spun cotton, cotton–poly blends, and performance wicks that hold up wash after wash. Each product page specifies the fabric composition so you know exactly what you’re wearing. We prioritize quality materials that feel great against the skin and stand the test of time.
4. How should I care for my Hit Squad gear?
To preserve vibrant colors and print integrity, machine wash cold with like colors and tumble dry low or air dry. Avoid bleach and harsh detergents, and turn items inside out before washing. Following these simple steps keeps your motivational apparel looking sharp and feeling soft.
5. How long does shipping take?
Standard U.S. orders typically ship within 2–3 business days and arrive in 5–7 business days after dispatch. Expedited shipping options are available at checkout for faster delivery. International orders vary by destination but generally take 10–14 business days once shipped.
6. What is your return and exchange policy?
We offer free returns and exchanges within 30 days of purchase on unworn, unwashed items with original tags. To start a return or exchange, fill out the online form in your account area and print the prepaid shipping label. Once we receive your package, we’ll process your refund or ship your replacement within 5 business days.
7. Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location. Please note that customers are responsible for any customs duties or import taxes in their country.
8. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. For large or recurring orders, we can also arrange bank transfers—just reach out to our support team.
9. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and link. You can also log into your account on our site to view real-time status updates. If you don’t see your tracking info within 48 hours of purchase, let us know and we’ll investigate.
10. Do you offer gift cards?
Our digital gift cards are available in denominations from $25 to $200 and never expire. After purchase, you’ll receive an email with a gift code you can forward to the recipient. They can redeem it at checkout against any item in our store.